United Airlines Can Take a Lesson From Delta (Updated April 17th)

United Airlines Can Take a Lesson From Delta

before United Airlines took the recent spotlight, Delta had a complete meltdown of the System. Leaving myself and many others stranded in places we would rather not be. Yet through all the problems as Delta Airlines struggled, I still feel United Airlines Can Take a Lesson From Delta. Everyone at Delta made it clear they were sorry as the situation unfolded. They were complete professionals at all times. They tried to make the best of the situation for the customers.  When the plane Got Cancelled, I heard how sorry they were. When I had to go Baggage Claim in Boston so they could send my Bag home, when it arrived, I heard how sorry they were. When I escalated to the manager, and it got dropped. The Manager who helped me made it clear how sorry they were.

I felt a genuine concern by Delta for the customer from the very top to the very bottom, not the arrogance that I hear from the United CEO. United Airlines Can Take a Lesson from Delta, that is for sure.

 

Source: http://thehill.com/homenews/news/328204-united-airlines-ceo-told-employees-in-email-that-staff-followed-protocol

“The airline reportedly offered $800 as compensation for individuals who voluntarily gave up their seats, but not enough people offered do so. As a final resort, the airline decided to select passengers to deplane. The man at the center of the incident refused to leave after randomly being selected.” 

With the amount of money being made with over booking. $800 was the best they could offer. This is completely unacceptable. I have seen both Delta Airlines and Jet Blue offer over one thousand dollars. Give it a break, the staff followed protocol. I do not fault the staff, I fault management not providing them with the tools they needed to prevent this from happening.

“The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions…” 

Here is a link to the United Airlines Video. You tell me if you find this acceptable.

My Previous post was choosing your favorite cartoon on United Airlines. Please take the time to vote. Here is an example:

United Airline Cartoon Number 1

 

 

 

 

 

 

 

 

United Airlines Story Keeps Getting worse

Bridal Couple Removed From United Airlines Flight Without Incident

 

 

 

 

 

 

 

Source: http://www.npr.org/sections/thetwo-way/2017/04/17/524296265/bridal-couple-removed-from-united-airlines-flight-without-incident

“A couple flying to Costa Rica for their wedding were removed from a United Airlines flight in Houston on Saturday. The incident happened nearly a week after a video showing a passenger being dragged off a Chicago-to-Louisville flight went viral”.

“According to Hohl, they noticed a man was spread across their row napping when they approached their seats, 24 B and C. Not wanting to wake the man, Hohl said they decided to sit three rows up in seats 21 B and C. He said they didn’t think it would matter because the flight was half full with multiple empty rows. We thought ‘not a big deal, it’s not like we are trying to jump up into a first-class seat,'” said Hohl. “We were simply in an economy row a few rows above our economy seat……After sitting, Hohl said a flight attendant approached and asked if they were in their ticketed seats. The couple explained they weren’t and asked if they could get an upgrade, but instead they were told they needed to return to their assigned seats. Hohl said after complying with the flight attendant’s demand, a U.S. marshal came onto the plane and asked them to get off”.

To read the entire story:  http://www.npr.org/sections/thetwo-way/2017/04/17/524296265/bridal-couple-removed-from-united-airlines-flight-without-incident

 

With all the spotlight on United, Delta could have easily not taken the extra step they just took. Here is the email I just received.

United Airlines Can Take a Lesson From Delta

 

 

 

 

 

 

 

Bottom line United Airlines Can Take a Lesson From Delta

 

Delta will pay you up to $10,000 to give up your seat

 

 

 

 

 

 

 

Source: http://money.cnn.com/2017/04/14/news/companies/delta-10000-overbooked-flight/index.html

“A company spokesperson confirmed to CNNMoney that supervisors were previously only able to offer up to $1,350, but Delta (DAL) notified them on Friday that they’ll now be able to offer up to $9,950 in compensation.

Gate agents are also now authorized to offer more as well: $2,000 — up from $800″.

One Again United Airlines Can Take a Lesson From Delta

Mike

 

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